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Privacy Policy

ICANTER FMCG SOLUTIONS

Last updated: 22 August 2026

1. Introduction

This Privacy Policy explains how ICANTER FMCG SOLUTIONS ("ICANTER", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit www.icanter.in (the "Website"), fill in our forms, enquire about or enrol in our mentorship and consultancy programs, or otherwise interact with us.

ICANTER provides mentorship and consultancy services for sales professionals in the FMCG industry, including our WIN-R, ROA-R, ICSKA, and corporate training programs. By using the Website or sharing your information with us, you agree to the practices described in this Policy. If you do not agree, please do not use the Website or submit your information.

We are committed to handling your personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (the "DPDP Act"), the Information Technology Act, 2000, and the rules framed under them.

2. Information We Collect

We collect information in the following ways:

Information you give us directly. When you complete a contact or enquiry form, request a callback, book a session, subscribe to updates, or communicate with us by email, phone, or messaging, we may collect:

  • your name;

  • your email address;

  • your phone number;

  • your current job role, company, and professional details (for example, whether you are a Sales Executive, Area Sales Manager, or Regional Sales Manager);

  • the program or service you are interested in; and

  • any other information you choose to include in your message or form submission.

Information we collect automatically. When you visit the Website, we and our service providers may automatically collect certain technical and usage information, including your IP address, browser type and version, device type, operating system, referring website, pages viewed, links clicked, time spent on pages, and the date and time of your visit. This information is collected using cookies, tracking pixels, and similar technologies (see Section 5).

Information from advertising and analytics partners. When you reach our Website through an advertisement or interact with our ads, we may receive information about those interactions from advertising and analytics platforms to help us measure and improve our campaigns.

We do not knowingly collect sensitive personal data (such as financial account details, health data, or government identifiers) through the Website unless it is necessary for a specific service and you provide it voluntarily.

3. How We Use Your Information

We use the information we collect to:

  • respond to your enquiries and provide the information, mentorship, or consultancy services you request;

  • schedule, confirm, and manage sessions and bookings (including honouring our booking and cancellation notice requirements);

  • process enrolments and administer our programs;

  • send you service-related communications, updates, and, where you have opted in, marketing or promotional messages about our programs;

  • operate, maintain, personalise, and improve the Website and our services;

  • run, measure, and optimise our advertising campaigns, including retargeting (showing relevant ads to people who have visited our Website or engaged with us);

  • understand how visitors use the Website through analytics;

  • prevent fraud, secure our systems, and enforce our terms; and

  • comply with applicable legal obligations.

4. Legal Basis for Processing

Depending on the context, we process your personal data on the basis of your consent, the performance of a service you have requested, our legitimate business interests (such as improving our services and marketing responsibly), and compliance with legal obligations. Where we rely on consent — for example, for certain cookies, tracking, and marketing communications — you may withdraw that consent at any time as described in this Policy.

5. Cookies, Tracking Pixels, and Advertising Technologies

We use cookies and similar technologies, including tracking pixels and tags placed by us and by third-party advertising and analytics providers (such as social media and search advertising platforms), to make the Website work, to understand how it is used, and to support our advertising.

These technologies allow us to:

  • remember your preferences and improve your experience on the Website;

  • measure website traffic and campaign performance;

  • build audiences and show you relevant advertisements on third-party platforms after you leave our Website (this is known as retargeting or remarketing); and

  • measure whether our advertisements led to enquiries, bookings, or enrolments (conversion tracking).

Some of these cookies and pixels are set by third parties who may use the information they collect in accordance with their own privacy policies. These partners may combine the data collected on our Website with other information they hold about you to serve and measure advertising across the internet.

Your choices. You can control or disable cookies through your browser settings, and you can opt out of interest-based advertising through the settings offered by the relevant advertising platforms and through industry opt-out tools. Please note that disabling certain cookies may affect how parts of the Website function.

6. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Service providers who help us operate our business — for example, website hosting, form and email tools, scheduling and booking tools, payment processors, and customer communication tools — who are permitted to use it only to provide services to us;

  • Advertising and analytics partners, as described in Section 5, in connection with our campaigns and measurement;

  • Professional advisers such as accountants and lawyers, where reasonably necessary; and

  • Authorities or other parties where we are required to do so by law, regulation, legal process, or to protect our rights, safety, or property, or those of others.

Where any of these partners are located outside India, we take reasonable steps to ensure your information continues to be protected in line with this Policy and applicable law.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Policy, to provide our services, to comply with our legal, accounting, and reporting obligations, and to resolve disputes. When your information is no longer required, we securely delete or anonymise it.

8. Your Rights

Subject to applicable law, including the DPDP Act, you have the right to:

  • request access to the personal data we hold about you;

  • request correction or updating of inaccurate or incomplete data;

  • request erasure of your personal data where it is no longer needed;

  • withdraw consent you have previously given (for example, for marketing or cookies), without affecting processing already carried out;

  • unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us; and

  • raise a grievance about how we handle your data.

To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before acting on your request.

9. Data Security

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Website and our services are intended for professionals and are not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

12. Contact Us and Grievance Redressal

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal data, please contact us:

ICANTER FMCG SOLUTIONS 44A, Shyama Prasad Mukherjee Rd, Jatin Das Park, Patuapara, Bhowanipore, Kolkata, West Bengal 700025, India

Email: icanterfmcg@gmail.com Phone: +91 98303 49402

We will acknowledge and address your grievance within the timelines prescribed under applicable law.

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